You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Harry Styles Tour 2023. Please note this does not include any Tax that may be payable on fees We are required to pay. 2.9 Seller's Confirmation Obligation. 2.15 viagogo Guarantee. If the event . Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Concert cancellations blamed on COVID variant leave ticket buyers This will be posted quickly, exposing the company and letting others see what happened to you! viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. They do not say they are going to charge such fees per a ticket . Even if you are, it's likely to be a more complicated process. status of any class action settlement claim. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). drug injury lawsuits and product liability lawsuits. 3. I was promised a refund. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. 6.9 Change or Suspension of Site. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. I have been fighting with viagogo since October of 2021 with an canceled event. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Andr Rieu Tickets. The 33-year-old announced . We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Customer Files Viagogo COVID-19 Ticket Refund Class Action To sell tickets, a Seller lists the tickets in the Site database. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. By clicking a link you are consenting to this. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Carnaval Barranquilla Tickets. 3.1 Accurate Descriptions. I'm Travelling - where and when will I receive my tickets? This has reportedly been a long-standing policy of Viagogo. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Viagogo will never pay you after you sold your tickets and you can never get back your money. Shows from the North American leg were also postponed until 2022 for the same reason. . Can I Get a Refund from Viagogo? - GetHuman However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Be the first to hear about special offers. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. 'Such tickets will become void and the ticket holder refused entry to the theatre. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. According to the consumer group Which?, Viagogo's terms and conditions say . We always ask that people only buy from authorised sites in order to protect themselves.'. 2.2 Registration. Mar 1, 2018. 3.4 Indemnity. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. You consent to the exclusive personal jurisdiction and venue of Swiss courts. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Otherwise, avoid!!! I bought tickets for Rammstein before the pandemic and they would not refund me. your claim status, claim form or questions about when payments are This charge is in addition to the amount originally paid for the tickets. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. PDF FanFair Alliance - Ever get the feeling you've been cheated? It will stay valid for the new date. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. In the case of refunds, we appreciate our customers patience while we process their request.. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. that reports on class action lawsuits, class action settlements, Contact & review Viagogo - rated #0 in Entertainment . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. viagogo - Buy & Sell Concert, Sport & Theater Tickets 2.5 Tax on Seller Proceeds. Viagogo reviews, customer feedback & support. I would love to join this lawsuit as I am in the same boat! If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 1. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Viagogo-cancelled event and refunds MoneySavingExpert Forum viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). That's not something you're likely to shake off. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Also,directly on our website! Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Trying to call the customer service is ridiculous with 3 hour wait times. We cannot commit to next year, Taylor said. The difference between 'cancelled' and 'postponed' events is . It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. 'It's clear as night and day the 2020 event is cancelled.'. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo is a ticket marketplace for concerts, sports and theatre events. Can I pick up my tickets instead of having them shipped? Top Class Actions is a legal news source The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 3.2 Other Information. Hombres G Concert Tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. They gave me complete nose bleed seats. 2.14 Substituted Seat Locations. To be a member of this Site, You must agree to accept the terms in this Agreement. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. BTW the tickets were available also the same day of the concert. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. We take no responsibility for such issues. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. 2.18 Merchant Description. expected to be mailed out. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Can Australians join in? In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). 2.4 Listing. You can add me too. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Ticket listings are a representation of actual seat location. Here's how you can refund your Justin Bieber tickets Rufus Du Sol Tickets. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Top Class No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Refunds, therefore, aren't applicable. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 1,779 reviews for Viagogo, 1.3 stars: '1. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Travis Scott performs on stage during Wireless festival in London last year. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. and that I would only receive a refund if the concert was cancelled etc. Sellers should use our automated online confirmation process. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed Nelnet Servicing Data Leak Your Personal Information At Risk! They keep finding excuses as to why it has not been processed. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. However during the pandemic the response times may slow down. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Why do my tickets have someone elses name on them? Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. They will not give me any explantion for this. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Romeo Santos Tour 2023. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Take a photo of a faulty item and add a brief description. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. All sales and bids are final. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. How do I get a refund from a ticket seller? - Which? How do I change the email address on my account? Terms and Conditions. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Viagogo withholding refunds for cancelled events, Which? finds We will also add Tax on our fees as applicable. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 6.11 Permitted use. May 3, 2021 / 1:22 PM / AP. To post a ticket for sale on viagogo You must first register with the Site. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Viagogo will keep saying they already paid you but they will never show you the proof of payment. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. You should typically get a refund for the ticket and any fees or service charges within 30 days. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. To open a dispute: 1.Log in to your PayPal account. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. How do I unsubscribe from your newsletter? "If it's been canceled, chances are you're . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. I sent our ticket numbers but Opera Australia said they were not theirs. The Weeknd Concert Tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The organiser will tell you how to get a refund. Mtley Cre Concert Tickets. Generally; My event is cancelled or postponed - What do I do? I had put the required amount of 180.00 per a ticket. Your email address will not be published. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Received Refund in full for cancelled concert. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. 6.3 Allocation of Risk. Gather all the information you have on the purchase. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. If an event is moved and you cannot make the rearranged date, you should be entitled to . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Case Name & No. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Arctic Monkeys Tickets. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Ticket reseller Viagogo defends practices in face of consumer and Taking this information, will will help rectify you complaint! We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Generally; If an event is cancelled - you do not have to do anything.

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