This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Our 2019 ************ Motor Coach seats have started to completely disintegrate. All warranty info is typically reserved for new units and is subject to specific terms and conditions. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. The radio may well be powered by the house batteries. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! ft. I have looked and checked all connections and fuses I can find. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Diesel and gas-powered chassis options. We have acted in good faith throughout this entire ordeal. in fuel costs), then **** will kindly deduct the $2,000. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. **** did send the new flooring to CW. drivers window was installed bad. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. I need my brand new RV fixed, and Thor has an obligation to fix it! The A.C.E. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Front radio not working. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! See details. RVers Ask: What's The Best Way To Sell An RV? The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. 2019. As stated previously, we are well aware that the coach is now off warranty. Paint. All of this back and forth is not fair to us, the consumer. Class C, 32 feet Thor Motor Coach. When I tried to bring it back in, it came in a few inches and then stopped. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. They have it completely gutted to repair it. Standard and optional features listed on units may or may not reflect actual in-stock unit. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Not just one but every single seat in the coach. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. . Number Of Discs. One previous owner purchased it new.We have had multiple issues with the coach. Surround Sound. According to the call notes several of his concerns were discussed and further explained. Based on what was submitted to Thor, we see no warranty concern. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Owners Manuals - Thor Motor Coach If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Your actual payments may vary. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. There authorized service center is telling me not to get roof patch but replaced. Our Owners Resource and Owners Guide can help you get the most out of your travels. RV Wife. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Wheel sensors for air pressure not working. As the smallest motorhome option, camper vans are welcome virtually everywhere. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. We reached out to Thor and la mesa and they say its our problem. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). I bought a brand new Thor Hurricane 35M. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Arriving at our destination we set up to dry camp. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. It may not display this or other websites correctly. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Took a good 2 hours drive and they are still dead. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Speakers. Checked every fuse I could find. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Exterior 32" TV. Based on the pictures provided to us, there is no repair to be made. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook Description. Don't go searching for zebras just yet. Non-smoking and pet-free. Save your favorite RVs as you browse. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. I can only speak to the radio wiring in my coach. purchased in July 2022. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out He moved to a new position. Seamless Roof has bubbles. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Pantry. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. What's The Best Cordless Vacuum For RVers? **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. How can **** choose to refuse to fix this chronic and widespread issue? We have documented the roof concerns in case it does happen to be a concern. Battery Disconnect Switch - Electrical - FMCA RV Forums Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Jumping through hoops. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Not just one but every single seat in . Contact Sales. **** had no issues resolving many of the other problems with our coach. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Posts: 7. Your Thor rep will be reaching out to you to gather more information on the concern. Message. See dealer for details. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. I purchased unit as it comes from manufacturer with a seamless roof. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? 1 swinging tv screen. Begin with this one! 5 seatbelts. Thor motor coach four winds 24 f e350 chassis. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Is An RV Renovation Project Right For You? Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Thor Recall Notices - Latest Recalls for Thor - Arfc THOR AXXERA RADIOnot working??? - YouTube You must log in or register to reply here. AMAZON LINK:. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty.

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