How do you get straight to a representative? Stay at least 10 feet away from the wire and secure the area to keep others away, too. Ask for the Comcast liason. Payments are posted to your account after 5:30 p.m. on the day they are received. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. It's infuriating. By selecting Accept all, you consent to our use of Cookies. I called on 7/20/21 to report this issue and no-one has been to fix the wires. If you receive overhead electric service, your electric system con- sists of the following: 1. There may be a 60 day notice cancellation fee for your service. Our community is your official source on Reddit for help with Xfinity services. A drop-down list appears. Downed Wires | Baltimore Gas and Electric Company Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do I report a downed telephone line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I have followed these instructions and sent the private message on 6/1/21. Type your message in the text area near the bottom of the window 5. We ask for direct messages because we can't post personal information in public. How do I report a downed line in as few steps possible The wires at my rental property are on the ground. When should we expect this to be corrected? Cookie Notice We can assist you with getting a ticket opened to let our amazing local team know. Eastand Royal - Vice President of Customer Experience - LinkedIn I have a downed wire in the middle of the street. Thank you! I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click the "New message" (pencil and paper) icon, 3. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Report it online using Xfinity Assistant. Type your message in the text area near the bottom of the window. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Hello @user_300363 and thank you! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We've had a downed wire touching our building for about two months at this point. Please contact the moderators of this subreddit if you have any questions or concerns. Thank you for reaching out to our forums community, its great we can connect this way! The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. and our Privacy Policy. Do what's best for your business. Report unburied cables, exposed wires, or downed lines - AT&T The channel and its live streaming world news is available . What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I am a bot, and this action was performed automatically. We're sorry that didn't solve your issue. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Search accounts based on account number, or chat online. Cloudflare Ray ID: 7a2ad44e3df86ef8 Comcast Phone Number | Call Now & Skip the Wait - GetHuman Select Restart Modem to begin troubleshooting. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I will post again here when/if I receive a reply or action is taken. We have all the tools to help with your cable line and make sure it gets taken care of. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. An official employee, such as myself or whoever is first available, will respond. Then, to let us know why you're calling, say Line is down.. How to Reach a Real Person at Comcast/Xfinity. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. How to File a Complaint Against Comcast - Your Options - FairShake Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Can you direct message your name and address? Make sure you are signed in with your Xfinity credentials. I am a bot, and this action was performed automatically. Click Continue. Sky News is distributed via an English-language radio news service, and through online channels. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Downed Power Line. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Create an account to follow your favorite communities and start taking part in conversations. Press Enter to send it. Asking on behalf of my place of business. When asked if you want to order new service, say "No." Never touch a downed overhead electrical line. Emails sent with an attachment cannot be processed. Your IP: We have made changes to keep employees safe so response and call times may be longer than usual. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. How do I report a downed telephone line? | AT&T Community Forums Marion County officials report storm has passed leaving widespread wind Who Do I Contact About Downed Phone Line In My Backyard? Id give them a ring. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Do not send the firewall logs as an attachment. I have a downed wire in the middle of the street. If you have questions about your services, we're here to answer them. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Then, call PG&E at 1-800-743-5000. How do you fix an exposed wire without electrical tape? Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. How to report a downed wire if I'm not a customer? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. This post was marked as closed. How much notice do you need to give Comcast to cancel? Contact Us | Comcast Business Support Xfinity Customer Service - Contact Us Sound the horn, roll down your window and call for help. Question: Does Comcast Hve To Repair A Cut Cable Line. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Type a message to let us know what your issue is. If you smell natural gas or see downed power lines please do NOT use this page. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I don't have AT&T, or a landline. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Emergencies and Safety | Consumers Energy Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Xfinity Outages | CableTV.com To confirm, are the wires in question still low-hanging by chance? 70% of power outages are caused by major weather. It's not the power line and I don't think it's the regular cable either because there's no service outage. Our team can assist with getting those downed wires raised. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Wires down in your yard: Who is responsible? - ABC27 ARA - Utility Regulation - Houston Thanks. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Let us know. I really appreciate you being a member of the Comcast Family! Reporting A Downed Dangerous Pole | AT&T Community Forums Click the Check for Issues button. I am a bot, and this action was performed automatically. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Press question mark to learn the rest of the keyboard shortcuts. For your safety, do not touch or move the downed line. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. A tree in my back yard has two large branches resting on the phone/TV cables. . Please send us a direct message to "Xfinity Support" with your full name and address. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Performance & security by Cloudflare. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Contact Us | Comcast Business Support Voting closed 14. Say "No account." Hi, @user_af7a95. Call 800.288.2020. I explained this to the rep when I called to cancel. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I suspect it's an old wire). If youve got a free afternoon, you can run the cable yourself and save some money. We have made changes to keep employees safe so response and call times may be longer than usual. Tips in case of an outage What if my power is out? Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Stay put and call 911. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. A coaxial cable is capable of carrying current. Remember: This number is just for unburied ground cables. It's a hazard to pedestrians and vehicles! How does cable internet get to your house? Dial 333 to get connected to a customer service representative. Hope this helps you out. Our team can help get that line raised. It may be used in setting the FCC's priorities for regulating companies like Comcast. Let us give you a call as soon as an agent is available. Update on June 10, 2021. Don't worry, we'll never do that as it might cut into our profits for the quarter. Scan this QR code to download the app now. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. In the 'To' line, type "Xfinity Support" there. Select Start Troubleshooting to begin your modem restart. up. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . In the top right corner, you'll see a little chat icon near the bell icon. STAY AWAY from downed power lines. Call us anytime at. Then Call Us. How do I report down a cable line? Filing a report of a low hanging cable? - Google Groups Report a downed power line - Pacific Gas and Electric Company This option is available 24 hours a day, 7 days a week. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Welcome to the Xfinity community! Throughout our history, DISH has always put customers first. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Scroll down and select Manage Internet. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Reporting this to comcast seems to be a problem. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I hope youre having a great week so far! Cookie Notice Xfinity Status Center - Check for Service Outages In Your Area In the aftermath of a major storm, be aware of hazards presented by downed power lines. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I need someone to come out and fix it. Please help before someone gets hurt. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. BBC - Wikipedia For more information, please see our Call BGE at 1-877-778-2222 to report any downed electrical lines. Talk to Us. Downed/hanging electrical wires - who to report to? | Universal Hub Not a word either by phone, email or through the support chat since then. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. How do I report an above ground cable down? God forbid this huge company actually provide a phone number where you could talk to someone. Click to reveal https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. -You are responsible for the "mast," the . Our community is your official source on Reddit for help with Xfinity services. That's not what we want to see! You aren't allowed to. to Call your mayor's office. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. First Call 9-1-1. You can also request a call at a time that fits your schedule. Who removes tree branches resting on utility cables in easement? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What to do if you see a downed power line - Pacific Gas and Electric You can contact 811 to get utility lines marked. Call 800.288.2020 and select Repair. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Comcast Xfinity Outage Map Is The Service Down? Hello there! 1. How do I get Comcast to come deal with this? Press Enter to send it. Can you please send us a Modmail message with your first and last name and full address? Get in touch with Comcast Business. This website wants shut Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Thank you so much for contacting our Xfinity Support Team over Reddit. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Privacy Policy. Find an Xfinity Location Check the status and hours of locations near you.
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