If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. What's Wisecars' cancellation policy? Please note, we only delete personal data on the request of the individual. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars is an independent travel broker who does not represent any particular car rental company. We use dedicated people and clever technology to safeguard our platform. Consider the cancellation policy. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. He explained to me patiently and clearly. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. If not, you will need to purchase the cover at the car rental company counter. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. My issue has been resolved. All related documentation must be kept if an insurance claim is submitted. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. There rating is probably false and it never mentioned a basic passage. It is entirely up to the Car Rental Company whether they decide to do so or not. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. When picking up the car, every driver must present their licence. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Wisecars will not sell or rent any personally identifiable information. To improve our service and website, we may use small data files known as Cookies. You will find the telephone number in the Car Rental Agreement. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. %title% %offer% Tbb. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If not, you will need to purchase the cover at the car rental company counter. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. they are untrustworthy. Wisecars Protection Package ensures that you are protected should anything go wrong. In that case, special cancellation terms are presented during booking. Fill in your personal information and state what you wish to cancel or amend. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Cancellation Protection can be purchased only at the time of booking and is not refundable. Seamless booking experience and great price compared to all other websites. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Amendments can only be made up to 48 hours before the pick-up time. You will find the telephone number in the Car Rental Agreement. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. 8 Feb 2023. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. In peak periods this may not be achievable. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. rj vlemnyt. We can accept no further responsibility when there is no out-of-hours service available. What's Wisecars' cancellation policy? Please read carefully the summary of the Car Rental Transaction detailed in the voucher. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We also ensure all reviews are published without moderation. Wisecars does not own or operate any Car Rental Companies. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. We at Wisecars put together a list of the most important information travelers often miss. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. ago Wisecars will inform the complaint submitter on how to proceed if needed. All cancellations outside of the aforementioned timeframes will not be refunded. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Reduce your carbon footprint by selecting a greener car hire option. Alternatively, just sign in or register using your Google or Facebook account. Please note, it is your responsibility to provide all the above-mentioned documents. Re: Wisecars car rentals. If you have already provided us with your flight details, the car rental company will be able to track your flight. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Special price and hope that it will be the same at location. Please note that all additional drivers must also show a valid driving licence at pick-up. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Keep copies of all relevant documentation you are asked to complete. Powered by. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately.

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