Absolutely shocking customer service. Otherwise I would give it a five star rating. Your experience matters. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. The Gym is crowded all the time. Join the 269 people who've already contributed. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. The most important rule in providing excellent customer service is to be friendly. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! We also ensure all reviews are published without moderation. Stockton On Tees - AVOID!! How many stars would you give TruGym? Stockton On Tees - AVOID!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Would definitely give more stars if I could! Join the 261 people who've already contributed. | Read 81-100 Reviews out of 267 How many stars would you give TruGym? trugym customer service. Training and fitness levels catered for the individual. We use dedicated people and clever technology to safeguard our platform. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Graham. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. 2023 Trustpilot A/S. Great for all ages, shapes and sizes! Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. The pool is excellent. Awful showers. Absolutely flabbergasted of the audacity and attitude she had with me. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. The staff, although minimal, are friendly and helpful. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Now they demanding me aggressively to pay 225 bc of THEIR mistake. why would you not notify any body ? The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I was asked if Id like to suspend or cancel my membership. Your cars are not safe! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. My feed back is that if I could train at another gym early in the morning I would. Your experience matters. I paid for a year membership and at that point had several months left. Find out how we combat fake reviews. Anyone can write a Trustpilot review. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Companies can ask for reviews via automatic invitations. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Try to greet customers with a smile and always be courteous and respectful. Required fields are marked *. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Head office failed to respond to emails! As far as I'm aware non of the members have received refunds on their memberships either. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Staff come across rude and unapproachable. Staff are brilliant and very helpful. Staff members were a mix bag. Fantastic facilities. | Read 41-60 Reviews out of 258 Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I'd be in two minds about renewing my membership next year. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Even a reminder email could have helped, Never join this gym, Its not good. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. I think there are more people than the capacity of gym. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Joined for a month at the Keighley branch in August 2013. Correction: non-existent customer service. Les Mills instructors are required to complete updated training twice a year to remain accredited. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. This company doesnt care about its members, its purely about money for these people. Would definitely recommend to a friend especially with the ladies only facility. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Here are 8 tips for writing great reviews. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. I got nothing. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Do you agree with TruGym's TrustScore? Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Companies can ask for reviews via automatic invitations. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Join the 242 people who've already contributed. Worst customer service ever have not had one reply to my messages or calls!! Lots of equipment to use and is open to everyone. We use dedicated people and clever technology to safeguard our platform. This company doesnt care about its members, its purely about money for these people. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Find out how we combat fake reviews. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Good luck TruGym you are going to need it! Your cars are not safe! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Absolute disgrace of a place rude obese staff. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I tried to speak to the gym they said there was nothing they could do. I email head office never got a reply. Find out how we combat fake reviews. If you like swimming, prepare to be hugely disappointed! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Awful!! Complaining to TruGym is difficult. We also ensure all reviews are published without moderation. I was asked if Id like to suspend or cancel my membership. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Cancelled after one year membership. townhomes for rent in pg county. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Staff were non empathetic and unhelpful following the incident. The staff and instructors are lovely and always happy to help. I joined truGym last week in Maidstone. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. This is when we could get in the pool from February. Here are 8 tips for writing great reviews. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Your experience matters. I used to be with DW you in Huddersfield then true gym took it over. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Not a problem there are always teething problems. God forbid you request to leave is apparently impossible! Head office failed to respond to emails! Your experience matters. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. | Read 41-60 Reviews out of 265 The main reason that I joined is for the Les Mills Combat class. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! How many stars would you give TruGym? From my experience and many others on the web they dont respond. Avoid. When it comes to growing a business, reputation is everything. Im going to have To cancel direct debit. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Informed them that I was moving house and therefore cancelling my membership. 2023 Trustpilot A/S. kept it quiet from staff aswell ! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. it's never the same amount and do not expect any sort of customer service! | Read 21-40 Reviews out of 266 I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I am very disappointed that you have emailed me as a new member. The evening staff are very welcoming and friendlly. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Dont join the gym. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Finally. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. How many stars would you give TruGym? We use dedicated people and clever technology to safeguard our platform. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Join the 258 people who've already contributed. No matter how many times I try to contact them I never get a response. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. How many stars would you give TruGym? Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. There were a lot of guys when we went waiting outside. Awful!!! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. It's a public swimming baths not a gym. Bit apprehensive being a female in my 50s. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. False advertising! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. If you like swimming, prepare to be hugely disappointed! Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. In the meantime, they have been taking money out of my account. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). We use dedicated people and clever technology to safeguard our platform. Published on: January 2, 2023. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Suggested companies are based on peoples browsing tendencies. Anyone can write a Trustpilot review. Other that that-a good gym. This resulted in TruGym blocking me me on twitter. My contract expired and I cancelled my membership. Also more weight clamps are needed as there aren't enough for the machines and free weights. HiPlease accept our sincere apologies for the negative experience you've had with truGym. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. not enough space for stretching n exercise. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Any attempt to contact head office is ignored. The gym did not respond to my complaint. Same as below - Trugym Bromley closed and didnt refund the lost membership. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Join the 270 people who've already contributed. Most staff are very polite. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Anyone can write a Trustpilot review. Join the 271 people who've already contributed. We also ensure all reviews are published without moderation. !Poor service. This gym offers friendly staff with excellent personal trainers. Here are 8 tips for writing great reviews. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Still waiting on a response to my request for a refund. Very clean with a good atmosphere and equiptment maintained to high levels. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Completely recommend this gym for any women that are looking for a great gym for good value for money. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. How many stars would you give TruGym? In reality this was my experience. Waste of money. I have been trying to contact them for a refund for months and have been completely ignored. Trugym is just at the level that suits me. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic!

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