Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Staysure is a trading name of TICORP Limited. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Wed like to hear from you. The Embassy were amazing. Dear Eric,Thank you for your 5 star review. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Warm regards,Emma, Very pleasant and helpful staff. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. font-family: "Montserrat" !important; Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. If you need to cancel your policy please click here. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. .wslide-caption-text {} _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; All rights reserved. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} dealt with it promptly and courteously. } | Read 207,881-207,900 Reviews out of 208,075 .wsite-phone {} He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) The operative on the phone was superb and I thank her for guiding me so expertly through the process. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. your insurance policy. Dear Anne Parry,Thank you for your 5 star review. Send your complaints and reviews - and we'll publish the best, and worst! We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. .fancybox-title {} When is a time you've been in a difficult situation and how did you solve it? I hope my friend who recommended me gets her 10 bonus !!! Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. font-family: "Open Sans" !important; staysure customer service review very helpful, advisor explained everything very clearly and patiently. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Warm regards,Siobhan. a:hover, } Having problems? I was really impressed how EASY and QUICK to claim and get the money back. Resolver can help you send your complaints to Staysure. Happiness score is 39 out of 100 39. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Very friendly, nice people to deal with. No administration fee is changed while making changes through My Staysure. The process took 1 week. Get started with your Free Employer Profile. The team leaders judged me not being in without any understanding. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Find Reviews. Resolver is free. Last updated: 16 November 2020 We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";