I was then asked to sit in an isolated area, which was not a problem. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Medical secretaries: Bev/Ruth (ext. Read about our approach to external linking. 18 April 2018. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. The BBC is not responsible for the content of external sites. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. We are thrilled to hear that staff were proffesional and efficient. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Thank you for taking the time to tell us about your experience at our hospital and rate our services Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. This meant that shortfalls were identified so that improvements could be made. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. I felt really listened too when I was at my worst and feeling hopeless. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. One person said, "I have had good treatment, I couldn't ask for better. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The care I received from start to finish was exceptional. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Share your experiences of UK health and care services, Default Let's make care better together. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. The service made sure staff were competent for their roles. Our rating of well led was requires improvement overall. Russian minister laughed at for Ukraine war claims. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Patient Experience Team. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Keep 999 and A&E free for serious and life-threatening conditions. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. This is not my first experience of this hospital not checking information relayed to them by 111. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. AEC is part of the Same Day Emergency Care (SDEC). Following streaming or triage in emergency departments (EDs), Specialists (e.g. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Allied health professionals made up the largest group of staff required for imaging services. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. There's no need for the service to take further action. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. In AMU, you will also be reviewed by therapy services if necessary. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. No rating/under appeal/rating suspended Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. All rights reserved. ADVERTISEMENT: Services or products are not endorsed by the Trust. DY1 2HQ, Posted via Staff provided emotional support to patients to minimise their distress. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Outpatient services are also provided at the Corbett and Guest hospitals. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Care records were not always written and managed in a way that kept patients safe. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. You canread more about our cookies before you choose. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. aec russells hall hospital. The complaints were analysed to look at trends, for changes to be implemented. Our inspection of the trust covered only this hospital and community services. Between October and December 2010, 507 surveys had been completed. Menu The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. The senior led team will review you on a daily basis, including weekends and bank holidays. Even the food was great! I could not fault staff, very professional, and polite, a credit to your hospital. I want to especially thank the 3 December 2014. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Click here for the news and events happening at Russell Medical. Guest hospital is a satellite hospital which offers additional outpatient facilities. Our rating of effective was good overall. Located in the main lobby of Russell Medical. Your staff could not have been more professional or efficient. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. We have shared your kind comments with the team who will be pleased to learn of them. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. I then come down with a pneumonia on my chest. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Have you experienced something like this, here or elsewhere? Your kind comments have been shared with the team and senior management who will be pleased to hear of them. 6 September 2018. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. "We are working closely with HSE in relation to this matter.". NX West Midlands. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. We will publish a report when our review is complete. People told us that they were given choices about meals and drinks so that they received things they liked. skip navigation Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. AEC was well run and escalated patients that they couldnt manage. You can search by name or top speciality. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. This affected the safety and management of patients. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. WebMaps & Directions. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Call our main line for general inquiries. This is the major ED in the area and serves the population of Dudley and surrounding areas. Pensnett Road, Dudley, West Midlands, DY1 2HQ. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit All the best and take care, Our rating of responsive was requires improvement overall. The services are multidisciplinary and include nursing staff and allied health professionals. Our rating of caring was good overall. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. All the best and take care. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. 4 years ago, I attended this unit after a visit to my gp. With his familys legacy gift, this vision will become a reality, said Peace. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. [Very happy with 'Treatment'] The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Some patients with suspected sepsis were not identified or managed appropriately. All the best and take care. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. We provide healthcare in hospital and the community. It is great to hear that you received excellent care and treatment in Maternity Department. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Bed & Breakfast []. Creating a new NHS England: NHS Digital and NHS England have now merged. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them DY1 2HQ, Posted via The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. You may be admitted to AMU if your expected length of stay is 48-72 hours. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Can Nigeria's election result be overturned? The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Review titled Russells Hall Hospital Replied on 16 May 2022. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Arrangements were in place for the safe handling of medicines. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. This means there is low to moderate transmission of COVID in the community. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. Weve put some small files called cookies on your device to make our site work. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. 2654/1783). Tickets cost 3 and the journey takes 5 min. we have taken enforcement action. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. We saw much support for the trust, both from the public and from the local health economy. Our rating of safe was Inadequate overall. We were confident that these could be achieved quickly.Key findings related to the following: Published The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. 2023 Russell Medical. Wed also like to use analytics cookies. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. We did not speak to people as part of this follow up review. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Dudley This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Patient Experience Team. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. or call us on 0845 113 0012, Response from The firm said it had complied with the order and the safety of staff and patients was its top priority. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. Any other browser may experience partial or no support. financial benefits and cost savings for hospitals, and often for patients too. All the best and take care. Care records were still not always written and managed in a way that kept patients safe. Staff were unable to describe what fit to sit meant or any criteria for this assessment. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. (Purple), High Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Patient Experience Team. There was insufficient senior medical and specialist oversight and in reach to the department. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. the service is performing well and meeting our expectations. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Published At conservative gathering, Trump is still the favourite. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. They didnt look to see what information had been recorded but asked what my symptoms were. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. There are a number of areas of good practice in the trust, which should be encouraged. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Browser Support 17 October 2018. 27 July 2018. Also thank you to the lovely staff of russells hall A&E.

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